Straight answers about buying, shipping, and owning aerial equipment from Aerial Titans. Can't find yours? Call us at (866) 874-0584 — Mon–Fri, 9 AM–5 PM Eastern.
Buying a Machine
Are the photos on each listing the actual machine I'm buying?
Yes. Every used listing shows photographs of the specific unit, identified by serial number, with the hour-meter reading at the time of listing. What you see is the machine that ships.
Can I inspect a machine before I buy it?
Absolutely — and we encourage it. Inspect any unit by appointment at our Cartersville, GA or Archbold, OH, Houston, TX, Hawkins, TX and Perris, CA yards, or ask us for a live video walkaround, cold-start video, or extra photos of anything on the machine.
Should I buy new or used?
New machines carry the full manufacturer warranty and the latest features; low-hour used machines cost a fraction of new. If you tell us your jobsite, required height, and weekly usage, our team will give you an honest recommendation either way — (855) 490-2662.
What brands do you sell?
Genie, JLG, Skyjack, JCB, SkyTrak, Haulotte, Niftylift, Gehl, and more — boom lifts, scissor lifts, telehandler forklifts, towable lifts, and aerial work platforms, new and used.
Are the listed hours accurate?
Hours shown are the meter reading when the unit was listed. They may increase slightly before delivery due to inspection and yard movement.
Do you offer bulk or wholesale orders?
Yes. We work with national, regional, and independent equipment companies and can support multi-unit and large-volume transactions — from a single machine to multiple truckloads. Contact sales for volume pricing.
Do you sell attachments (forks,buckets, jibs, etc.) ?
Yes, we sell common telehandler and forklift attachments. Availability varies — contact sales with the make, model, and attachment you need.
How can I contact customer service?
Call (866) 874-0584 or email sales@aerialtitans.com. Our nationwide sales hours are Monday–Saturday, 8:00 AM–6:00 PM Eastern. You can also reach individual sales reps directly through our website.
Shipping & Pickup
Do you ship nationwide?
We ship to the 48 contiguous states by flatbed, hotshot, or LTL freight. Alaska, Hawaii, and export orders are quoted to your freight forwarder at a US port. Freight is quoted per order based on the machine and your ZIP code.
How long until my machine is ready for shipping or pick-up?
Getting machines ready for sale is not immediate. Please allow time for us to bring your unit into our shop, complete the necessary inspection and preparation, and order any required parts for used equipment. Preparation times can vary depending on the machine and parts availability. Please contact your salesperson for an estimated timeframe for when your purchased unit will be ready.
How long until my machine arrives?
In-stock units are typically released to the carrier within 7–10 business days of cleared payment, plus 1–7 business days in transit depending on distance. We send carrier and tracking details at dispatch.
Who unloads the machine at delivery?
Freight delivery is curbside — offloading is the buyer's responsibility. Self-propelled units in operating condition can usually be driven off the trailer; otherwise plan for a dock, forklift, or ramps. Tell us about your site when ordering so we book the right trailer.
Can I pick my machine up instead?
Yes — free pickup by appointment at Cartersville, GA or Archbold, OH. We load your truck or trailer at no charge. Units must be picked up within 14 days of purchase.
What should I do when the truck arrives?
Walk around the machine before signing. Note any damage — however minor — in writing on the delivery receipt, photograph it, and call us within 48 hours. If damage is documented at delivery, we handle the freight claim and make it right.
Payment, Deposits & Financing
How can I pay?
We accept payments by check, card at checkout, or wire transfer / ACH by arrangement for larger purchases. Machines ship or release for pickup once payment has cleared.
Can I put a deposit down to hold a machine?
Yes. A deposit holds the specific serial number and takes it off the market. Deposits are non-refundable, but for 30 days they can be transferred in full toward any other unit in our inventory.
Do you offer financing?
Yes — through independent financing partners, with terms up to 72 months for qualified buyers and potential Section 179 tax advantages. Apply through the financing page on our site or talk to a specialist at (855) 642-1102.
Do you collect sales tax?
We collect sales tax where required. If you're tax-exempt (resale, agricultural, or other), send us a valid exemption certificate before the sale is finalized.
How will I know that you have received the payment?
Once payment has been received, a receipt of the payment will be sent to you. Your sales representative will then contact you to coordinate shipment. Also, a paid invoice will be sent once the unit is delivered.
Warranty & Returns
What warranty comes with a machine?
New equipment carries the manufacturer's factory warranty — terms vary by brand and are available on request before purchase. Used equipment is sold as-is, where-is, unless otherwise expressly stated in writing on your invoice, which is why we encourage inspection before you buy.
Can I return a machine?
Equipment returns are accepted when you received a different serial number than invoiced, or the unit arrived with undisclosed material damage reported within 5 business days of delivery — in those cases we repair, replace, or refund in full including freight. Otherwise equipment sales are final once shipped; see our Refund Policy for details.
Can you help with parts?
Yes — parts ship UPS or FedEx Ground, typically within 1–2 business days, and new uninstalled parts in original packaging may be returned within 30 days (20% restocking). Call before 2 PM Eastern for same-day dispatch of in-stock parts. Please contact our parts department at (866)426-1792 or via email at parts@aerialtitans.com Mon–Fri 8–6 Eastern.
About Aerial Titans
Is Aerial Titans a certified equipment dealer?
Yes. Aerial Titans is an established licensed equipment dealer specializing in new and used aerial work platforms, forklifts, telehandlers, scissor lifts, boom lifts, and related equipment. If you need confirmation of authorized-dealer status for a specific manufacturer, contact us and we'll confirm.
What manufacturers do you carry?
We regularly stock equipment from JLG, Genie, SkyTrak, JCB, Skyjack, Haulotte, MEC, Manitou, and other leading manufacturers. Availability varies by model and location — contact sales for current options.
Where are you located?
Two locations: 39 Curtis Court SW, Cartersville, GA 30120 and V-692 State Route 66, Archbold, OH 43502. Sales: (855) 490-2662 · General: (866) 874-0584 · sales@aerialtitans.com · Mon–Fri 8–6 Eastern. We also have location in Houston, TX, Hawkins, TX and Perris, CA. Please reach out to schedule a visit to any location.