Refund policy

Last updated: September 8, 2026

Introduction

This Refund Policy ("Policy") is issued by Aerial Titans, Inc. ("Company") and governs the rights and obligations of customers ("Customer") in connection with the purchase of equipment, parts, and attachments. This Policy is intended to be read in conjunction with the Aerial Titans Inc. Sales Agreement ("Agreement"). Capitalized terms not defined herein shall have the meanings assigned in the Agreement.

New Equipment

New equipment is covered exclusively by the manufacturer’s factory warranty. Warranty terms vary by manufacturer and are available upon request. Once a unit has shipped or been picked up, the sale is final. Warranty claims must be pursued through the manufacturer’s warranty process, which Company will assist Customer in initiating. Company makes no independent warranties beyond those provided by the manufacturer.

Used Equipment

Unless expressly stated otherwise in writing on the invoice or purchase agreement, used equipment is sold "AS IS, WITH ALL FAULTS." Each listing includes photographs and hour-meter readings at the time of listing. Hours may increase slightly due to inspection, load testing, or yard movement. Customer acknowledges that inspection opportunities are available prior to purchase and assumes all risk upon acceptance of delivery.

Inspection Prior to Purchase

Customer or its representative may inspect equipment at Company’s Cartersville, GA or Archbold, OH locations by appointment. Company may also provide live video walkarounds, cold-start demonstrations, or additional photographs. Customer acknowledges that inspection mitigates disputes and reduces the likelihood of return.

Order Cancellations

Orders for in-stock equipment may be cancelled without charge prior to shipment or release for pickup. Refunds for cancelled orders shall be issued to the original payment method. If payment was made by credit card, processing fees (approximately 3%) may be deducted unless waived by management. Once shipment occurs, the sale is final and subject to the return provisions herein.

Deposits

Deposits secure a specific unit by serial number and remove it from the market. Deposits are non-refundable. Within thirty (30) days of deposit, Customer may transfer the deposit in full toward the purchase of another unit in Company’s inventory.

Returns of Equipment

Returns are permitted only under the following circumstances:

• Customer received a unit different from the serial number identified on the invoice; or
• The unit arrived with undisclosed material damage or a major mechanical fault present prior to shipment, reported within five (5) business days of delivery.

In such cases, Company shall, at Customer’s election, repair the unit, replace it with an equivalent unit, or refund the purchase price in full including freight. Returns for any other reason, including buyer’s remorse, incorrect sizing, or financing issues, are not accepted.

Parts and Attachments

New, uninstalled parts and attachments in original packaging may be returned within thirty (30) days of delivery, subject to a twenty percent (20%) restocking fee. Return freight is Customer’s responsibility. The following items are non-returnable: electrical components and controllers, special-order or cut-to-length items, installed or used parts, and manuals. Defective parts will be replaced at no charge upon issuance of a Return Authorization number. Unauthorized returns will not be credited.

Freight Damage

Customer must inspect all shipments upon delivery before signing the carrier’s receipt. Any damage must be noted on the delivery receipt and reported to Company within forty-eight (48) hours with photographic evidence. If damage is properly noted, Company will manage the carrier claim and ensure Customer is made whole. Signing without noting damage releases the carrier and limits recovery.

Refund Processing

Approved refunds shall be issued to the original payment method within five (5) business days of Company’s receipt or release of the returned item. Bank processing may add three (3) to ten (10) business days. For financed purchases, refunds shall be processed through the lender in accordance with the finance agreement.

Governing Law and Venue

This Policy shall be governed by the laws of the State of Georgia, without regard to conflict of law principles. Any disputes arising under this Policy shall be subject to the jurisdiction and venue provisions set forth in the Agreement.

Alternative Dispute Resolution

Any dispute arising under this Policy shall first be submitted to mediation before Bay Mediation & Arbitration, in accordance with the Agreement. The failure to commence mediation within sixty (60) days of demand thereof, shall be sufficient grounds for either party to file litigation.

Entire Agreement

This Policy is incorporated into and forms part of the Agreement. Together, they constitute the entire understanding between Company and Customer regarding refunds and returns. In the event of any conflict between this Policy and the Agreement, the Agreement shall supersede and control. No oral modifications are permitted.

Contact

Aerial Titans, Inc. · 39 Curtis Court SW, Cartersville, GA 30120 · Phone: (855) 490-2662 · Email: sales@aerialtitans.com